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REFER A FRIEND AND GET 15% OFF
SIGN UP TO OUR NEWSLETTER OR DOWNLOAD A FREE PATTERN FOR YOUR FURRY FRIENDS. OR WHY NOT KNIT AND DONATE ONE TO A PUSS IN NEED AT A SHELTER NEAR YOU.
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How we use your name and contact details | |
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To deliver your orders to you | We have to do this as part of our contract with you, and it’s impossible to deliver your order without these details. |
To send you service messages like delivery updates | We send this type of message by email, by SMS and via messaging apps. |
Fraud prevention and detection | We do this to keep us, and you, safe and secure. |
Showing you adverts as you browse the web | So you can see our latest products and deals |
Finding out what products you, and other customers, like | To ensure we are giving you the products you want and to help us find other customers like you |
How we use your payment information | |
We don’t store credit card details, but we do use your CVV code (the 3 digits on the back of your card) | |
Taking payment and giving refunds | We have to do this as part of our contract with you, and it’s impossible to process your order without these details |
Fraud prevention and detection | We do this to keep us, and you, safe and secure. |
Your contact history with us | |
What you’ve said to us on email, phone, and chat or social media | |
Providing customer service and support | We have to do this as part of our contract with you, and it’s impossible to answer your queries without these details |
Staff training | So that when you contact us, you get the best possible service |
Your purchase history and saved items | |
What you’ve bought, added to your basket, or expressed an interest in | |
Selling you our products | We have to do this as part of our contract with you, and it’s impossible to process an order without these details |
Providing customer support and handling deliveries and returns | We have to do this as part of our contract with you, and it’s impossible to process an order without these details |
Finding out what products you, and other customers, like | To ensure we are giving you the products you want and to help us find other customers like you |
Information about your device, and how you use our website | |
We collect your IP address, device type, your location (with permission), and anonymised data about how you browse our site. | |
Improve our website, and set your language and currency preferences | To give the best possible browsing experience |
To protect our website and your data | We do this to keep us, and you, safe and secure. |
Your responses to surveys and competitions | |
We run a variety of competitions, surveys, focus groups, and promotions. We need to collect some personal information to facilitate this. | |
To run surveys, competitions and promotions | We have to do this as part of our agreement with you, and it’s impossible to run the activities without these details |