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We’re sheep-er excited about our first British sourced and manufactured yarn, Glitterball. Made using wool from…
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Stranger Things fever has officially gripped us at Gang HQ. If you’re anything like us, you’ll…
| How we use your name and contact details | |
|---|---|
| To deliver your orders to you | We have to do this as part of our contract with you, and it’s impossible to deliver your order without these details. |
| To send you service messages like delivery updates | We send this type of message by email, by SMS and via messaging apps. |
| Fraud prevention and detection | We do this to keep us, and you, safe and secure. |
| Showing you adverts as you browse the web | So you can see our latest products and deals |
| Finding out what products you, and other customers, like | To ensure we are giving you the products you want and to help us find other customers like you |
| How we use your payment information | |
| We don’t store credit card details, but we do use your CVV code (the 3 digits on the back of your card) | |
| Taking payment and giving refunds | We have to do this as part of our contract with you, and it’s impossible to process your order without these details |
| Fraud prevention and detection | We do this to keep us, and you, safe and secure. |
| Your contact history with us | |
| What you’ve said to us on email, phone, and chat or social media | |
| Providing customer service and support | We have to do this as part of our contract with you, and it’s impossible to answer your queries without these details |
| Staff training | So that when you contact us, you get the best possible service |
| Your purchase history and saved items | |
| What you’ve bought, added to your basket, or expressed an interest in | |
| Selling you our products | We have to do this as part of our contract with you, and it’s impossible to process an order without these details |
| Providing customer support and handling deliveries and returns | We have to do this as part of our contract with you, and it’s impossible to process an order without these details |
| Finding out what products you, and other customers, like | To ensure we are giving you the products you want and to help us find other customers like you |
| Information about your device, and how you use our website | |
| We collect your IP address, device type, your location (with permission), and anonymised data about how you browse our site. | |
| Improve our website, and set your language and currency preferences | To give the best possible browsing experience |
| To protect our website and your data | We do this to keep us, and you, safe and secure. |
| Your responses to surveys and competitions | |
| We run a variety of competitions, surveys, focus groups, and promotions. We need to collect some personal information to facilitate this. | |
| To run surveys, competitions and promotions | We have to do this as part of our agreement with you, and it’s impossible to run the activities without these details |